Service Delivery
Service providers from a variety of organizations have asked us for information on several topics. In this section, we provide an introduction to these often overlapping topics, including lists of resources for more in-depth information.
Forming, Funding, and Maintaining Community Partnerships and Collaborations
This section provides information on how to establish community or agency partnerships, how to establish productive citizen involvement, where to look for funding, and how to establish and maintain support for partnerships by involving community members and leaders. More »
Service Integration
This section defines service integration and provides information on how to successfully accomplish service integration. More »
Program Implementation
This section defines implementation and provides information on why implementation is important, how it can be achieved, and how to measure it in practice. More »
Evaluating the Process and Monitoring Outcomes
This section provides information on the importance of data collection for providing feedback on programs, how to define key outcomes, and general information on conducting both process and outcome evaluations. More »
Results-Based Decision-Making
This section discusses results-based decision-making, which is a specific type of outcome monitoring. The section provides information about how to implement and operate results-based management, including results-based planning and budgeting. More »
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