Service Delivery
The success of a program critically depends on how that program is delivered. Effective service delivery is not an accident; rather, effective service delivery is a result of careful planning and intention on the part of program developers.
In this section, we highlight the basic building blocks of a successful program: community partnerships, service integration, program implementation, program evaluation, and results-based decision-making. We also link to relevant resources to help guide the process of service delivery.
Forming, Funding, and Maintaining Community Partnerships and Collaborations
This section provides information on how to establish community or agency partnerships, how to establish productive citizen involvement, where to look for funding, and how to establish and maintain support for partnerships by involving community members and leaders.
What are community partnerships or collaborations?
How can a partnership be established and maintained with one or more other agency or group?
Service Integration
This section defines service integration and provides information on how to successfully accomplish service integration.
Program Implementation
This section defines implementation and provides information on why implementation is important, how it can be achieved, and how to measure it in practice.
What is meant by implementation and why is it important?
What are key ingredients in successful implementation?
How can one determine if a program has been successfully implemented?
Evaluating the Process and Monitoring Outcomes
This section provides information on the importance of data collection for providing feedback on programs, how to define key outcomes, and general information on conducting both process and outcome evaluations.
How are data collection and process and outcome evaluations related to service delivery?
How should one decide which data to collect and what specific outcomes to monitor?
Results-Based Decision-Making
This section discusses results-based decision-making, which is a specific type of outcome monitoring. The section provides information about how to implement and operate results-based management, including results-based planning and budgeting.
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