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Service Delivery


Program Implementation


How can we tell if we have successfully implemented our program?


Assessing program or partnership implementation requires a clear sense of what was supposed to be achieved. This information represents a yardstick by which implementation should be measured. Assessing implementation is generally referred to as a process evaluation. Conducting a process evaluation is vital first step assessing the effectiveness of a program. See the Evaluating the Process and Monitoring Outcomes section for more on process evaluations of program implementation.



More Information

The following resource is available to those interested in program implementation.

  • New!  Educational reforms such as the No Child Left Behind act of 2001 have adopted results-based management techniques from the private sector, including techniques for setting goals, measuring outcomes, and rewarding performance or penalizing failure. The overall goal of these techniques is to increase accountability. The RAND Corporation report Organizational Improvement and Accountability: Lessons for Education from Other Sectors examines how various accountability systems have fared in several private-sector industries (manufacturing, health, law, and social service delivery) and assesses the extent to which they can provide lessons for educators. A strategy for improving accountability systems in education is provided in the report. View the report summary and full report at www.rand.org/pubs/monographs/MG136/index.html.